How can we help?
BOOKINGS & SCHEDULING
Setting your availability is simple. Go to the “Availability” tab in your profile settings, where you can set your working hours, add breaks, and update your availability in real-time. This flexibility ensures that you only receive bookings when you’re ready and available to work.
Yes, you can update your availability at any time. If your schedule changes unexpectedly, simply adjust your working hours or block off specific days through the app. This real-time control allows you to adapt your schedule based on your personal and professional needs.
The absolute minimum amount of notice before a booking is 90 minutes. When you’re online and available you should be ready to go at a moment’s notice. Ours is an on-demand service and same day bookings are very very popular.
If you need to change your therapist or time slot, you can easily modify your booking through our app or by contacting our customer service team. Whether or not we can accommodate your request depends on therapist availability but we always do everything we can to help out.
Our booking system will automatically block your availability for 90 minutes after each booking. For example, if you had a booking from 13:30 to 15:00 your next booking cannot be until 16:30. This is to ensure you have enough time to travel, as well as rest and re-compose yourself before your next booking.
You can specify the postcodes you want to cover through the “Service Area” section in your profile settings. Add or remove postcodes as needed to focus on areas that are convenient for you. This ensures that you minimize travel time and only accept bookings in your preferred areas.
You can use various filters to customize your bookings, including client gender, parking availability, and treatment duration. These filters help you ensure that each booking aligns with your preferences and comfort level, providing a personalized experience for both you and your clients.
Yes, as a self-employed therapist, you have the freedom to decline any booking. However, because you can pre-determine when and where you’ll get bookings, as well as use filters for parking, gender, treatment type and duration, this shouldn’t happen often. By opening your availability and setting up these other filters you are essentially agreeing to take any bookings you receive thereafter.
Yes, however, it should only be as a result of an emergency or illness.
You will receive your full fee if the client cancels on less than 2 hours notice.
In the event of a no show you will receive your full fee.
To reschedule a booking, go to the “My Bookings” section in the app and select the session you want to modify. Please inform the client as soon as possible and try to find a mutually convenient time. Excessive last-minute rescheduling may impact your profile rating or result in removal from our platform.
If you need to take time off, update your availability in the app to reflect your days off. Block out specific dates in the “schedule” section to ensure you don’t receive bookings during that period. Planning your time off in advance helps maintain a positive client experience.
You can opt out of 120 minute bookings but you cannot opt out of 60 or 90 minute durations. We may add a 60 minute booking opt-out filter in future but there are no immediate plans to do so currently.
Yes, you can take as many bookings as your schedule allows. However, make sure to leave enough time between sessions for travel and setup to maintain a high-quality service for each client.
You can only offer massages that are on our approved list of treatments, however, the ‘Classic Relaxation’ massage does allow you to put your own individual stamp on things to a large extent. This massage gives you a little more freedom to showcase your own unique routine and approach.
PAYMENTS & EARNINGS
Clients pay for all bookings in advance.
You receive your earnings weekly. Every Monday, you will be sent a fully itemized invoice with a breakdown of all your earnings, including any tips you’ve received. This transparency helps you track your income and monitor your performance.
No, parking or travel expenses are included in the rate that we charge clients. Therefore, it’s essential to set your service area and parking filter to minimize travel-related costs and ensure you’re accepting bookings that align with your preferences.
After your booking, clients receive a friendly reminder that they can tip you through the app. 100% of the tips go directly to you and are included in your weekly payment. Tips are also displayed on your itemized invoice, so you can see exactly what you’ve earned.
You can view your earnings by navigating to the “stats” section of your profile in the app. Here, you can see your total earnings for the week as well as number of bookings.
You can view your earnings by navigating to the “stats” section of your profile in the app. Here, you can see your total earnings for the week as well as number of bookings.
You can access your weekly invoice directly through the app in the “Invoices” section. The invoice provides a detailed breakdown of your session fees, commissions, and tips received. Note that invoices are not sent via email and are only available within the app.
At just 25%, our platform has the lowest commission rates in the industry, allowing you to keep more of what you earn. The exact commission rate is detailed in your agreement and is reflected in your weekly invoice for full transparency.
No, we do not have any hidden fees. All fees, including our commission, are clearly outlined in your invoice. If you notice any discrepancies, contact our support team for clarification.
If you notice an error in your payment, contact our support team through the app or by email. Provide the session details and a brief description of the issue, and we’ll resolve it as quickly as possible.
You will receive an email with your weekly invoice every Monday. You can also view your invoice through the app’s “Earnings” section, where you’ll find a detailed breakdown of your fees, commissions, and tips.
The itemized invoice includes details of your earnings for each session, any tips received, platform fees, and the total amount deposited in your account. This breakdown helps you track your income and ensure everything is accounted for accurately.
No, therapists cannot adjust rates based on location or treatment type, as these are set by the company to ensure standardization across the platform.
SAFETY & SUPPORT
We prioritize therapist safety through a combination of technology and policy measures. This includes 1-to-1 client blocking, booking check-in features, and an emergency support button. Additionally, all clients undergo 3-D secure bank ID verification and SMS two-factor authentication before making a booking. If you ever feel uncomfortable, our support team is available 24/7 to assist.
The booking check-in feature is an optional safety tool you can activate at the start of a session. It triggers a silent countdown timer, and if you fail to check out within the expected timeframe, our support team will be alerted. We will attempt to contact you and take appropriate steps to ensure your safety.
Yes, you can block clients at your discretion and without needing to provide an explanation. Our system uses a smart algorithm to prevent blocked clients from circumventing these restrictions, ensuring your preferences are respected.
No, your contact information is never made public. All communication with clients is handled through our app’s in-app messaging and calling system, ensuring complete anonymity. This allows you to manage appointments and contact clients directly without revealing your personal phone number or other sensitive information.
If you encounter any inappropriate behaviour, you can report the incident directly through the app. We take all reports seriously and will investigate promptly. If the client is found to have breached our code of conduct, they will be banned from the platform. Your safety and comfort are our top priorities.
You can report a safety issue by using the “Report” feature within the app or by contacting our support team through in-app chat or phone. Provide as many details as possible, and our team will take immediate steps to investigate and address the situation.
All clients must complete 3-D secure bank ID verification and SMS two-factor authentication before they can book a session. This ensures that only legitimate clients can access the platform and helps prevent fraudulent or inappropriate behaviour.
No, clients cannot see your address or personal details. All location information is limited to the booking address, and your personal information is kept private. Clients only see your profile, which includes your qualifications, photo, and services offered.
If you feel unsafe during a session, end the session immediately and leave the premises. You can activate the emergency support feature in the app to notify our team, and we will take immediate action. Report the incident through the app as soon as you’re safe.
The 1-to-1 blocking feature allows you to block specific clients from booking with you again. Once blocked, they will no longer see your profile or be able to make any future bookings with you. This feature ensures that your preferences are respected.
The emergency support feature can be activated within the app during a session. Once triggered, it will alert our support team, who will attempt to contact you and, if necessary, notify local authorities. This feature is designed to provide immediate assistance in case of emergencies.
If a client contacts you outside of the app, politely inform them that all communications should take place through the app for privacy and safety reasons. If a client continues to contact you directly, report it to our support team, and we will handle the situation accordingly.
Yes, you can request to block a client permanently if they have engaged in inappropriate or unprofessional behaviour. Contact our support team with the details of the incident, and we will review the situation and take appropriate action. There is also an option to report clients to us in the app.
JOINING & ONBOARDING
To join our platform, you need to be a qualified massage therapist with the following documents: Valid ID, Proof of address, Professional insurance certificate, Massage qualification certifications, An up-to-date DBS check. All of these documents can be uploaded directly through the app during the onboarding process.
Start by registering online through our “Join ” page. After completing the initial registration form, our team will contact you for a quick introductory call. We’ll guide you through the rest of the process, which involves uploading your documents and downloading the app to set up your profile. Once everything is verified, you’ll be ready to start accepting bookings!
The approval process typically takes 3-5 business days, depending on how quickly you can provide the necessary documents. Once your documents are verified and your profile is set up, we’ll notify you, and you can begin taking bookings right away.
We don’t require formal training, but we provide detailed onboarding guidance to help you navigate the app, manage your profile, and set your availability. Our team is available to answer any questions and ensure you feel confident using the platform before accepting your first booking.
Yes, many of our therapists work on multiple wellness platforms. However, you’ll need to manage your availability carefully to avoid double bookings. You can update your availability in real-time through our app to prevent scheduling conflicts.
You need to be a professionally qualified massage therapist with certifications from a recognized institution. Additionally, you must have up-to-date insurance and a DBS check to verify your credentials.
Yes, once your profile is approved, you can start accepting bookings immediately. Make sure your availability and service areas are set up in the app to receive notifications for new bookings.
If you’re missing a required document, you may not be able to complete the registration process. Contact our support team to discuss alternative options or timeline extensions while you work on obtaining the necessary documentation.
You can track the status of your application simply by contacting our support team. We’ll be in regular contact throughout so you’ll always have a clear indication of where you’re at!
No, we do not charge any registration or onboarding fees. Joining our platform is completely free for qualified therapists.
YOUR PROFILE
As your profile bio needs to be approved by us, you just need to reach out to support if you want to update it. All you need to do is tell us what key points you want included and we’ll follow your lead. We can even help write it for you if you want!
Your profile bio is your chance to showcase your skills, experience and who you are. Include information about your qualifications, the types of treatments you specialize in, and what clients can expect from a session with you. Highlight any unique skills or experience that set you apart. If you speak more than one language, why not mention that too.
Just send us a passport style photo and we’ll photoshop the background and add it for you.
You can upload new certifications and qualifications through the “Profile” section. Simply go to “My documents” and then click “Add New,” and upload a clear image or PDF of your certificate. Make sure to include all relevant details, such as the certification name, institution, and date of completion.
You can manage your services through the “Treatments Offerings” tab in your profile settings. Here, you can add or remove treatments. Make sure your offerings always accurately reflect your skills and expertise.
Currently, the platform only supports photos and written content for therapist profiles.
In your profile bio, be sure to emphasize your specialization areas, such as sports massage or pregnancy massage. Additionally, select these specialties in your service offerings to ensure clients searching for these treatments can find you easily.
You can view and manage your reviews through the “Profile” section. While you can’t delete reviews, if you believe a review is unfair or does not reflect the actual session, contact our support team to investigate. If we feel the review warrants deletion we’ll remove it from your profile. We must also inform the client of our decision if this happens.
Currently, reviews cannot be hidden or removed unless they violate our community guidelines. If you believe a review is inappropriate, report it to our support team, and we’ll take appropriate action. We use a review scraping api tool called ‘reviewshake’ which publishes all therapist reviews to our public profile page. For transparency, we have no control over which reviews are shown and which aren’t. If you’re successful in having a review removed from your profile in the app we cannot guarantee it will be accepted for removal by reviewshake.
To increase your visibility, ensure that your profile is complete, your bio is detailed, and your qualifications are up-to-date. Consistently positive reviews and high ratings will also boost your ranking in search results. You can also expand your service area and availability to reach more clients.
It’s a good idea to update your profile whenever there are significant changes to your qualifications, services, or availability. Regularly refreshing your profile ensures that clients have the most up-to-date information and can increase your chances of receiving bookings.
PERFORMING TREATMENTS
Yes, we recommend doing a brief verbal consultation at the beginning of every session to understand the client’s preferences, any health concerns, and the areas they want to focus on. This helps ensure that you provide a tailored experience that meets their needs and expectations.
Therapists are expected to bring their own oils and music if needed, but clients are responsible for providing their own towels. If a client does not have towels, it’s best to communicate this in advance to avoid any issues. Bringing your own music is optional; some therapists use relaxing music to create a calming environment, but you can also ask the client if they have a preference.
Wear professional and comfortable attire suitable for massage therapy. This typically includes a branded or plain t-shirt and comfortable trousers. Avoid wearing strong fragrances or jewelry, as this can distract from the client’s relaxation.
If a client has a special request, such as focusing on a specific area or using a particular pressure, do your best to accommodate within the scope of your training and the session type. However, if a request feels uncomfortable or falls outside of your professional boundaries, you can politely decline and explain your reasoning.
If you notice that the client seems dissatisfied, gently ask if there’s anything you can adjust, such as the pressure level or focus areas. Open communication helps create a better experience and gives you the opportunity to address any concerns before the session ends.
It’s generally best to minimize conversation during the massage to maintain a relaxing environment. However, check in occasionally to ensure the pressure and techniques are comfortable for the client. Let the client take the lead on whether they want to engage in more conversation.
If a client asks personal questions, respond politely but maintain professional boundaries. It’s okay to steer the conversation back to topics related to the session or gently let them know that you prefer to keep the focus on their treatment.
Aim to arrive 5-10 minutes early where possible to set up your equipment, conduct a brief consultation, and ensure that everything is ready before the booked time starts. This helps you start the session promptly and provides a smooth experience for the client. If you can’t, don’t worry, the clients session includes the times it takes you to set up and take down your equipment, provided you do this in a reasonable amount of time.
If a client behaves inappropriately, maintain your composure and inform them that such behaviour is not acceptable. End the session immediately if necessary and report the incident through the app. We take all reports seriously and will take appropriate action to ban the client if needed.
Yes, you can refuse a request to extend the session if it does not fit your schedule or comfort level. Politely inform the client that you’re unable to accommodate the extension but would be happy to schedule a longer session in the future if desired.
ABOUT US
We are a leading on-demand mobile massage platform serving clients throughout London. Our mission is to connect highly skilled, self-employed massage therapists with clients looking for professional treatments in the comfort of their own homes, hotels, or offices. Our platform prioritizes safety, flexibility, and transparency, making it easier for therapists to build their client base while maintaining control over their schedules and services.
We stand out because we prioritize therapist autonomy and safety above all else. Unlike other platforms, our commission rates are the lowest in the industry, allowing therapists to keep more of what they earn. Additionally, we offer advanced safety features, including booking check-ins, anonymous in-app communication, and the ability to block clients. We also ensure all clients undergo a thorough verification process, adding an extra layer of security for our therapists.
We offer round the clock support through in-app chat and phone, ensuring you have assistance whenever you need it. Our dedicated therapist support team is always on standby to help with any questions, technical issues, or safety concerns. We also provide a comprehensive onboarding process and ongoing guidance to ensure your experience on our platform is positive and successful.
Our platform offers complete flexibility in scheduling and service areas, a low commission rate, and access to a steady stream of verified clients. Additionally, therapists benefit from safety features, transparent payment processing, and a strong support network that ensures a positive and professional working environment.
We specialize in a variety of massage services, including Swedish, deep tissue, sports, pregnancy, and aromatherapy massages. Our goal is to connect clients with the right therapist based on their preferences and needs, ensuring a high-quality experience every time.
We started offering our services in 2015
Unlike the majority of wellness apps we have no investor shareholders and maintain 100% control of our business as a result. We operate a low overhead model which allows us to offer more competitive pricing and fairer commission rates.
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