Setting your availability is simple. Go to the “Availability” tab in your profile settings, where you can set your working hours, add breaks, and update your availability in real-time. This flexibility ensures that you only receive bookings when you’re ready and available to work.

Yes, you can update your availability at any time. If your schedule changes unexpectedly, simply adjust your working hours or block off specific days through the app. This real-time control allows you to adapt your schedule based on your personal and professional needs.

The absolute minimum amount of notice before a booking is 90 minutes. When you’re online and available you should be ready to go at a moment’s notice. Ours is an on-demand service and same day bookings are very very popular.

If you need to change your therapist or time slot, you can easily modify your booking through our app or by contacting our customer service team. Whether or not we can accommodate your request depends on therapist availability but we always do everything we can to help out.

Our booking system will automatically block your availability for 90 minutes after each booking. For example, if you had a booking from 13:30 to 15:00 your next booking cannot be until 16:30. This is to ensure you have enough time to travel, as well as rest and re-compose yourself before your next booking.

You can specify the postcodes you want to cover through the “Service Area” section in your profile settings. Add or remove postcodes as needed to focus on areas that are convenient for you. This ensures that you minimize travel time and only accept bookings in your preferred areas.

You can use various filters to customize your bookings, including client gender, parking availability, and treatment duration. These filters help you ensure that each booking aligns with your preferences and comfort level, providing a personalized experience for both you and your clients.

Yes, as a self-employed therapist, you have the freedom to decline any booking. However, because you can pre-determine when and where you’ll get bookings, as well as use filters for parking, gender, treatment type and duration, this shouldn’t happen often. By opening your availability and setting up these other filters you are essentially agreeing to take any bookings you receive thereafter.

Yes, however, it should only be as a result of an emergency or illness.

You will receive your full fee if the client cancels on less than 2 hours notice.

In the event of a no show you will receive your full fee.

To reschedule a booking, go to the “My Bookings” section in the app and select the session you want to modify. Please inform the client as soon as possible and try to find a mutually convenient time. Excessive last-minute rescheduling may impact your profile rating or result in removal from our platform.

If you need to take time off, update your availability in the app to reflect your days off. Block out specific dates in the “schedule” section to ensure you don’t receive bookings during that period. Planning your time off in advance helps maintain a positive client experience.

You can opt out of 120 minute bookings but you cannot opt out of 60 or 90 minute durations. We may add a 60 minute booking opt-out filter in future but there are no immediate plans to do so currently.

Yes, you can take as many bookings as your schedule allows. However, make sure to leave enough time between sessions for travel and setup to maintain a high-quality service for each client.

You can only offer massages that are on our approved list of treatments, however, the ‘Classic Relaxation’ massage does allow you to put your own individual stamp on things to a large extent. This massage gives you a little more freedom to showcase your own unique routine and approach.

Yes, many of our therapists work on multiple wellness platforms. However, you’ll need to manage your availability carefully to avoid double bookings. You can update your availability in real-time through our app to prevent scheduling conflicts.